Understanding how the laptop operating system has been configured and resolving issues quickly are key steps to maintaining your laptop, keeping it in good running shape. Whenever you have an issue fill out a Help Desk ticket so that your problem is logged and sent to the Tech Department. Once you have filled out the ticket, visit your campus tech center to get help. If you are not going to be able to come to the school within a day or two, you can take the laptop to an Apple Store for warranty repairs (this does not include cracked screens). If you visit an Apple Store please also let a member of the Tech Department know. Administrators of the laptop have access to System Preference settings, and it is important to know that changing certain settings could impact the ability to use the computer.